1. Introduction
Welcome to Geluoer Furniture. By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you must refrain from using our services.
2. Products and Services
2.1 Product Availability
All products listed on our website are subject to availability. We reserve the right to limit the quantity of products we supply or discontinue products at any time. Prices and specifications are subject to change without notice.
2.2 Product Information
While we strive to ensure that all product descriptions, images, and prices are accurate, we do not guarantee that they are free from errors. We reserve the right to correct any inaccuracies and amend or update information as needed.
3. Orders and Payment
3.1 Order Confirmation
Once you place an order with us, you will receive an order confirmation email. However, this email does not constitute acceptance of your order. We reserve the right to accept or reject your order at any time for any reason.
3.2 Pricing and Payment
All prices are listed in USD or as specified on our website and are exclusive of taxes and shipping fees. Payments are processed through secure methods. You agree to pay the full amount for the goods and services as specified at the time of checkout.
3.3 Payment Methods
We accept various payment methods, including credit cards, bank transfers, and other methods as specified on the website.
4. Shipping and Delivery
4.1 Shipping Terms
Shipping fees and delivery times vary depending on the destination and product availability. Delivery shall be made in accordance with the terms specified in the contract between the buyer and Geluoer Furniture. Delivery times are estimates and are subject to change based on availability and other factors.
4.2 Delivery Confirmation
The completion of delivery will be determined according to the trade terms outlined in the contract. Upon delivery to the address provided, the risk and ownership of the products transfer to the buyer. We are not liable for any delays, damages, or losses caused by third-party issues, such as shipping companies, or due to force majeure events. Once the delivery is completed, we are no longer responsible for any issues relating to the product.
5. Returns and Refunds
5.1 Return Policy
We accept returns only in the event of severe product quality issues that affect the use of the products. The products must be returned in unused, resalable condition. Returns must be made within 30 days of delivery, and the buyer must provide evidence of quality issues, including photos or video documentation showing the defect.
5.2 Refund Policy
Refunds will be issued only if the product quality issue prevents proper usage, and the issue is not repairable. Refunds will only be considered if the defect is a direct result of Geluoer Furniture’s manufacturing or quality control processes. We will inspect the returned product and, if confirmed to be defective, a full refund will be issued to the original payment method. Please allow up to 14 business days for refunds to be reflected in your account.
5.3 Proof of Defect
In order to process a return or refund, the customer must provide sufficient proof of the defect. This includes clear documentation (such as photographs or videos) demonstrating that the defect is severe and significantly impacts the usability of the product. The defect must be attributed to Geluoer Furniture’s manufacturing or quality control.
6. Warranty and Limitation of Liability
6.1 Warranty
Our products are covered by a 6-month warranty period from the date of delivery against manufacturing defects. This warranty does not cover defects caused by misuse, accidents, or unauthorized modifications. If the product is found to be defective within the warranty period, we will repair or replace the product, subject to inspection and verification.
6.2 Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services, including but not limited to loss of profits, data, or business opportunities. Our total liability is limited to the purchase price of the product.
7. Intellectual Property
All content on our website, including but not limited to images, designs, logos, text, and software, is the property of Geluoer Furniture and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of any content is prohibited.
8. Privacy Policy
We respect your privacy and are committed to protecting your personal information. For detailed information, please refer to our Privacy Policy, which explains how we collect, use, and protect your data.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts located in [Your Location].
10. Changes to Terms
We reserve the right to modify these terms at any time. Any changes will be posted on our website with the revised date. By continuing to use our services after the changes are made, you agree to the updated terms.
